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Emergency Services
Road Assistance
Business Lease provides NON-STOP emergency assistance throughout Europe to its clients and car users through its partner, ÚAMK. Car users receive their “Business Lease Assistance” cards with an embossed registration number, details of the car and validity of the card. Each card comes with attached “Information for Holders of the Business Lease Assistance Card” with a list of services covered by the relevant card.
In the case of a breakdown or accident, car users contact the control center (providing details of a valid card) and the control center will arrange effective assistance (such as mediating service or towing for the car, etc.).
Definition of a breakdown
A breakdown means an unexpected situation where a certain part of the car ceases to function fully. If a breakdown influences the car’s roadworthiness, the relevant car must be removed from operation without delay (in accordance with valid legal provisions).
Repair due to a breakdown
Each car provided by Business Lease comes with the so-called “Driver Set” (a folder with the BL logo) containing among other details information on options for making use of a contractual 24-hour roadside assistance service provided with the relevant car (providing the General Contract defines this service). The relevant brochure always states contact telephone numbers for the assistance service control center.
After announcing the problem, the assistance service arranges either on-site repair, or will tow the car (with trailer or caravan, if applicable) to the nearest authorized service station for the make. To assure maximum efficiency, and minimize lost time, it is necessary to provide the dispatch center with as much information as possible regarding the breakdown.
Through the assistance service it is also possible to arrange substitute accommodation, repatriation of the car when necessary, and mediation in securing a replacement car.
If the car cannot be repaired on the site, the lessee must inform Business Lease on the following working day at the latest in order to record the operation and to compare the user’s information with the assistance service.